Frequently Asked
Questions

Start your journey today and discover why iSend is the trusted WhatsApp Business platform across Africa. It helps businesses send bulk messages, automate responses, and manage customer communications. We provide an easy-to-use dashboard where you can manage contacts, create campaigns, and track performance - all through WhatsApp's official Business API.

Getting started is easy: 1) Sign up, 2) Verify your WhatsApp Business number, 3) Upload your contacts, 4) Create your first campaign. Our team will guide you through the setup process, and you can start sending messages within minutes.

Yes, you need a verified WhatsApp Business account to use iSend. If you don't have one, our team can help you set it up. The verification process typically takes 1-3 business days.

You can get started immediately by creating an account and selecting a plan that suits your business needs. Once registered, you can begin setting up your WhatsApp Business integration and start messaging your customers right away.

We offer three plans: Starter ($29/month for 1,000 messages), Professional ($79/month for 5,000 messages), and Enterprise (custom pricing). All plans include core features, with higher tiers offering more messages and advanced features.

If you exceed your monthly message limit, you'll be charged per additional message at your plan's rate. We'll notify you when you're approaching your limit so you can upgrade your plan if needed.

Yes, you can upgrade or downgrade your plan at any time. Changes take effect at the next billing cycle.

We offer a demo session where our team will show you how iSend works and answer any questions. Contact us to schedule your personalized demo.

Yes, iSend is an official WhatsApp Business API provider. We use WhatsApp's official API to ensure reliable delivery and compliance with WhatsApp's policies.

Absolutely! iSend offers a REST API, webhooks, and integrations with popular platforms like Shopify, WordPress, and Zapier. Our API documentation makes it easy to connect with your existing systems.

iSend supports all countries where WhatsApp Business API is available, including Tanzania, Kenya, Nigeria, South Africa, Ghana, Uganda, Rwanda, and many more across Africa and globally.

You can send text messages, images, videos, documents, and audio files. We also support interactive messages, location sharing, and WhatsApp's message templates for transactional content.

Our automation system allows you to set up triggers and responses. For example, automatically send a welcome message when someone messages you, or set up keyword-based responses for common questions.

Yes! You can schedule messages and campaigns to be sent at specific dates and times. This is perfect for announcements, promotions, and regular customer communications.

We offer email support for all plans, priority support for Professional plans, and dedicated account managers for Enterprise plans. Our help center and documentation are available 24/7.

iSend helps you stay compliant with WhatsApp's policies through message templates, opt-out management, and content guidelines. We also provide guidance on best practices for WhatsApp Business communication.